Berkeley Springs, WV

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Tim Pratt was very professional explaining everything about what was good and what needed fix as soon as possible. He laid everything out…

Tim Pratt was very professional explaining everything about what was good and what needed fix as soon as possible. He laid everything out in specific detail and made sure that we understood everything before moving on. I give him I regards for his professionalism and knowledge of what our house need. Thank you Tim for coming out and getting us started in the correct way.

Timothy Gibson

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Mike C was very informative and precise during his explanation of how the procedure works. Left no stone unturned regarding inspection and …

Mike C was very informative and precise during his explanation of how the procedure works. Left no stone unturned regarding inspection and solution. Very pleased with how thorough Mike was throughout the process.

BJ McKenzie

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The crew were cordial and the foreman weny out of his way to check things out and explain what was going on. Robby was great. The only…

The crew were cordial and the foreman weny out of his way to check things out and explain what was going on. Robby was great. The only thing they forgot to do was install the panel to get into the crawl space. Otherwise they cleaned up everything and i was satisfied with the results.

Scott Chapman

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Michael Cornecelli came to my house to do a basement inspection. I have a crack and a bowed wall and water leaks in. He was very thorough…

Michael Cornecelli came to my house to do a basement inspection. I have a crack and a bowed wall and water leaks in. He was very thorough and detailed in the inspection. He explained everything that was wrong and exactly how they could fix the grounds. I’m very happy with the level of detail and customer service. I give him a 10/10.

Greta Fought

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Eric Reeder came to give us an estimate and we signed the contract while he was there to have the work done. He was so nice and…

Eric Reeder came to give us an estimate and we signed the contract while he was there to have the work done. He was so nice and knowledgeable and gave us a price we were very happy to accept. I would recommend him and Basement Authority to anyone with basement/water problems. Didn’t need another estimate. Thank you Eric!

Terri Hehner

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Shannon was excellent. Did a wonderful job with the inspection and pointed out some major issues that were previously unnoticed by everyone …

Shannon was excellent. Did a wonderful job with the inspection and pointed out some major issues that were previously unnoticed by everyone else. He was professional and courteous.. We honestly just had a good time hanging out with him.. would highly encourage everyone to give this company a try and if you get Shannon, it’s your lucky day

Jeffrey Arnold

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Tim was very good to work with, came in and spent the time identifying the issues and made the work easy to understand. Excited to get…

Tim was very good to work with, came in and spent the time identifying the issues and made the work easy to understand. Excited to get things corrected soon!

Trent McMillion

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Every member of this team was excellent. Kevin Watkins 10 Jaden Arbaugh 10 Hunter Margus 10 Mike the Boss 10 Brandon the estimator. 10…

Every member of this team was excellent. Kevin Watkins 10 Jaden Arbaugh 10 Hunter Margus 10 Mike the Boss 10 Brandon the estimator. 10 Quality 10 Communication 10 Price. Fair for amount of work.

Mary Ann W.

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Eric Reeder was helpful and informative.

Eric Reeder was helpful and informative.

Chastity Miller

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The service I requested was very good and what I was told it was going to be. The quality was also very good. The value met expectations. …

The service I requested was very good and what I was told it was going to be. The quality was also very good. The value met expectations. The workers were very familiar with the job at hand and were very skilled. I want to thank Logan and Dustin for their diligence in getting the job done.

William M.

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Bill Burgette was amazing! He was so thorough, knowledgeable, and kind. I'm looking forward to working with Basement Authority of West…

Bill Burgette was amazing! He was so thorough, knowledgeable, and kind. I'm looking forward to working with Basement Authority of West Virginia!

Lindsay Carter

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Was very nice and explain things well.

Was very nice and explain things well.

Stephanie Houdek

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Very knowledgeable. We are very pleased with the help to make our home more comfortable.

Very knowledgeable. We are very pleased with the help to make our home more comfortable.

Christine Stover

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Eric Reeder was very helpful and professional. He explained the problems he found and the solutions thoroughly and in terms which were…

Eric Reeder was very helpful and professional. He explained the problems he found and the solutions thoroughly and in terms which were easily understood.

someon else

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Tim Pratt was wonderful. He came to our house in Elkins, WV after calling to let us know he was coming. He was very friendly,…

Tim Pratt was wonderful. He came to our house in Elkins, WV after calling to let us know he was coming. He was very friendly, professional, and kind. We did not feel pressured, and he considered several estimates. I highly recommend that you give him a raise in his pay. You do not want to loose him.

Mabel Howell

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We had Tyler Woody from GroundWorks come by for some sinking in our driveway. I was very impressed with his professionalism and knowledge…

We had Tyler Woody from GroundWorks come by for some sinking in our driveway. I was very impressed with his professionalism and knowledge of the job. He explained everything clearly so my husband and I understood perfectly. It was a pleasure. Thank you Tyler!

Kimberly Pettit

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A really good consumer experience. Informed sales team, clear communication + hardworking crews equals a happy customer.

A really good consumer experience. Informed sales team, clear communication + hardworking crews equals a happy customer.

Kelli L.

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Had my basement window well replaced by Bix after it started to cave in and fill with water after a storm. They were quick to come out and…

Had my basement window well replaced by Bix after it started to cave in and fill with water after a storm. They were quick to come out and price it and got me scheduled quick as well. They came out on time and got the work done in a timely manner. The workers were friendly and professional. After a few rains they did a great job of coming back out and smoothing out the fill dirt and reseeding. I would definitely use them again.

M L

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The experience that we had with basement Authority on our home was very good. Gary did an excellent job on an inspection. He covered all…

The experience that we had with basement Authority on our home was very good. Gary did an excellent job on an inspection. He covered all that he looked at all that he saw and what needed to be done and made suggestions and it happened very quickly and within 2 to 3 weeks after Gary was here, we had workers working to put in the complete system. We had a total of five different guys that worked on doing the insulation and encapsulation of the crawlspace. Jason, Travis, Wyatt, Cody and Michael were the guys that we had working on our crawlspace and the first day went super good. Jason gave us updates even if they were leaving just to go get some thing. They always told us that they were going out and they would be back in an hour or whatever the case might be, but they tried their best to keep us informed on how the job was going. They actually thought that they could get through in a day it did not happen but we finally got completed on the fourth day few different things happen but overall as far as a review, I think the guys did really well working in the crawlspace in the water in the muck Ron and Sharon W.

Sharon Watkins

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Tim Pratt Elkins WV wall stabilization Tim was very knowledgeable about what was needing done to fix our wall structures. He was very open …

Tim Pratt Elkins WV wall stabilization Tim was very knowledgeable about what was needing done to fix our wall structures. He was very open and honest and we liked where there would be no third party involved in taking care of our problem. He explained everything in detail and we were able to understand what he was thing. Very friendly and very professional. He said if we had any any other questions just call his number on his card and he would try and answer our questions. We enjoyed talking to him and we felt he was very honest person and told us what we needed done.

Linda Sponaugle

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